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Call Center Customer Service Representative (CSR)
Job Location
One Location
Published By
A-1 Locksmith Security & Safes
Type of Job
Full-Time
Published Date
About the job
What you’ll do:
- Act as the first point of contact for customers
- Answer phones in a timely and consistent manner
- Address customer needs and concerns with respect and empathy
- Transfer calls when necessary
- Manage email inboxes and online chat support
- Create jobs, estimates, and quotes for customers
- Develop and maintain a knowledge of product information and pricing
- Communicate with our Dispatch team and Locksmith technicians
- Provide the highest quality of customer service to our customers
Requirements
High school or equivalent (Required)
Customer Service: 2 years (Required)
US work authorization (Required)
Spanish (Preferred)
Benefits
Great work culture & team-oriented environment
Two days off per week guaranteed, closed Sundays and holidays
Health, Vision, Dental options for full-time employees
Overtime opportunities
Unlimited opportunity for growth within the company
90-day review and annual reviews
About us
Address
Carrollton, TX, USA